© 2018 Recollection Road

Frequently Asked Questions

WHY CHOOSE RECOLLECTION ROAD?

Recollection Road was been established by Kylie Spieler, who has been a graphic designer in the print industry for more 20 years.

After her mother passed away suddenly, she realised how much there was to organise in such a short space of time, so decided to combine her design and printing skills, together with her experience from her own mothers passing to create a service that would help minimise the stress and work for other families.

HOW LONG WILL MY ORDER TAKE?

We understand that circumstances vary and that time is of the essence, so the sooner we can organise what you need the better.

Generally speaking:

- You will receive your proofs within 24-36 hours of making your order and we will call to advise you that they have been emailed so you can               endeavour to approve them asap.

- All jobs will need to be delivered the day prior to the service (in some cases the morning of the service if it is being held in the afternoon)

PAYMENT

We will send you an invoice upon approval of artwork which is to be paid ASAP.

Depending on the your chosen funeral director, we may be able to bill them directly. Please talk to us if you have any concerns.

 

Payment options:

Direct Debit (Preferred)

Cash

Cheque

EFTPOS, Credit Card (Visa, MasterCard) coming soon.

DELIVERY

In most cases we will personally deliver your order to your chosen funeral director prior to the service.

This will be discussed with you in our intitial consultation.

YOUR PHOTOS

If you have an appointment with us we'll take your hardcopy photos and scan them for you. They'll be returned when we deliver your order.

Digital photos can be supplied on a usb stick, disk or emailed.

 

PHOTO QUALITY

If providing Recollection Road with digital photos we recommend all images are saved at a minimum of 300dpi. Images of lower quality DPI may appear pixelated and Recollection Road takes no responsibility for reduced quality output if images are supplied at a low resolution.

SLIDESHOWS

ALL DVD Slideshow presentations are checked on a television/DVD setup and computer prior to delivery to ensure that playback will be successful. Recollection Road takes no responsibility for faulty playback and errors in reading once the DVD has left our premises.

ERRORS AFTER APPROVAL

Recollection Road takes no responsibility for any errors in artwork found after we have had your approval. Please ensure you check spelling and that you are happy with all aspects of your proofs before giving Recollection Road your approval to go ahead.

COPYRIGHT

All presentations and artwork are owned by Recollection Road. No reproductions are allowed without prior consent from Recollection Road.